Refund Policy

Last updated: March 2026

BestEmail is still using guided billing activation, so refunds are reviewed against the actual approved billing arrangement for each account rather than a blanket self-serve guarantee.

1. Overview

BestEmail is still primarily operating through a guided rollout. Refund handling depends on the billing arrangement activated for the approved account.

2. Refund Review Window

BestEmail does not currently advertise a blanket public 7-day money-back guarantee. Any review window depends on the billing arrangement activated for the approved account.

  • Refund requests are reviewed based on the billing setup used for the approved account
  • First-time guided activations are reviewed case by case
  • Any approved refund is limited to the actual amount paid under that arrangement

3. How to Request a Refund

  • Email billing@bestemail.in with your account email and refund request details
  • Include your registered email address and any invoice or transaction reference you have
  • We will review the request against the active billing arrangement for that account

4. Refund Processing

  • If approved, refund timing depends on the payment provider used for that account
  • Approved refunds are generally sent back through the original payment path where possible
  • You will receive a confirmation email once the review is completed
  • Provider and bank processing times can vary

5. What's Not Eligible for Refund

  • Requests that fall outside the approved billing arrangement for the account
  • Accounts that have violated our Terms of Service
  • Amounts not actually collected through an approved billing flow
  • Usage or service periods already consumed under the active arrangement
  • Custom add-ons or one-off services unless explicitly covered in writing

6. Pro-rated Refunds

Pro-rated refund handling depends on the approved billing arrangement and is not promised as a universal public policy at this stage.

7. Annual Subscriptions

  • Annual or custom-term billing is handled case by case during guided activation
  • Any refund window depends on the written commercial terms agreed for that account
  • Renewal structure changes are currently handled through support

8. Contact Us

For refund requests or questions about billing:

  • Email: billing@bestemail.in
  • Response time: as soon as possible during working hours
  • Include: account email, transaction or invoice reference, and the reason for the request