Cancellation Policy

1. Current Billing Model

BestEmail is still in a guided rollout. Broad self-serve subscription management is not the default path yet, so cancellation and billing changes are handled against the approved setup on your account instead of a universal in-app cancel flow.

2. How to Request Cancellation

To cancel an approved paid account, contact us directly so we can close the correct billing arrangement safely.

• Email billing@bestemail.in or support@bestemail.in from the account email address
• Include your workspace name, account email, and the cancellation request
• If your account uses a supported billing provider portal, we may direct you to complete the final confirmation there
• We will send written confirmation once the cancellation is recorded

3. What Happens After Cancellation

• Access timing depends on the active approved billing arrangement for your account
• No further charges should be taken after cancellation is confirmed for that arrangement
• If a paid period is already in progress, service access may continue through the agreed end date unless we confirm otherwise in writing
• Automation, campaign sending, and related account activity may be limited or stopped once the account closes

4. Data Retention and Deletion

• Operational account data is retained according to the active service arrangement and applicable legal requirements
• You can request account-data deletion through support when the account is closed
• Billing or tax records may need to be retained where required by law
• If you need immediate deletion guidance for a specific account, ask support and we will confirm what can be removed and when

5. Exporting Your Data

Before closing an account, we recommend exporting anything you need to keep.

• Export subscribers and campaign data from the dashboard where those export paths are available
• Save any templates or content you want to reuse elsewhere
• If you need help pulling data from a guided account setup, ask support before the account is closed

6. Plan Changes or Reactivation

• Downgrades, billing changes, and reactivation requests are currently handled through support during the guided rollout
• Do not assume a generic self-serve change-plan or restore flow exists for every account yet
• If reactivation is possible for your setup, we will confirm the commercial terms and data status case by case

7. Contact Support

Need help with cancellation, billing changes, or data questions?

• Billing: billing@bestemail.in
• Support: support@bestemail.in
• Please include the account email and workspace/business name so we can find the correct setup faster